Customer Experience Monitoring

A Global Strategic Business Report

MCP-7838

RESEARCH DASHBOARD

OCT 2025

RELEASE DATE

23084

EXECUTIVE POOL

5850

PRICE

2078

EXPERT INPUTS

49

COMPANIES

138

DATA TABLES

217

PAGES

19

EDITION

WHAT'S BEHIND OUR DATA?

140857226

DOMAIN TRANSCRIPTS

6080276

BRANDS TRACKED

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FEATURED COMPANIES

22574

TOPICS COVERED

82719

MARKET SEGMENTS

91

KEY INDUSTRIES

1574

CURATION TEAM

4761909

DECISION MAKERS

EXECUTIVE ENGAGEMENTS BY TIER (20316)

2917

CXO

3316

VICE PRESIDENT

5947

DIRECTOR

5570

MANAGER

2566

MARKETING

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HIGHLIGHTS & REPORT INDEX

Global Customer Experience Monitoring Market to Reach US$47.1 Billion by 2030

The global market for Customer Experience Monitoring estimated at US$16.9 Billion in the year 2024, is expected to reach US$47.1 Billion by 2030, growing at a CAGR of 18.6% over the analysis period 2024-2030. PC Terminal, one of the segments analyzed in the report, is expected to record a 16.4% CAGR and reach US$22.5 Billion by the end of the analysis period. Growth in the Mobile Terminal segment is estimated at 20.9% CAGR over the analysis period.

The U.S. Market is Estimated at US$4.5 Billion While China is Forecast to Grow at 26.8% CAGR

The Customer Experience Monitoring market in the U.S. is estimated at US$4.5 Billion in the year 2024. China, the world`s second largest economy, is forecast to reach a projected market size of US$13.2 Billion by the year 2030 trailing a CAGR of 26.8% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 13.5% and 15.1% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 14.0% CAGR.

Global Customer Experience Monitoring Market - Key Trends and Drivers Summarized

In today`s digital marketplace, monitoring customer experience (CX) has become a critical strategy for businesses aiming to sustain and grow their market share. As online reviews and customer interactions play an increasingly significant role in shaping a business`s reputation, CX monitoring serves as a strategic necessity, not just an optional activity. By deploying robust CX monitoring tools, companies are equipped to collect actionable insights into customer behaviors and expectations, enhancing customer satisfaction and identifying trends that could lead to growth opportunities. These tools are essential for businesses to understand the nuances of customer interactions, enabling them to adjust their strategies in real-time to better meet customer needs.

Advanced CX monitoring solutions like real-time analytics dashboards are transforming business interactions by providing deeper insights into customer preferences and pain points. This allows businesses to respond strategically and promptly, fine-tuning services to better meet customer expectations and significantly boosting their reputation. For example, platforms like IR Collaborate offer comprehensive dashboards that detail customer experiences, helping businesses to refine their service offerings continually. Additionally, the importance of data analysis in CX cannot be overstated; it is crucial for maintaining brand loyalty and identifying recurring issues that may affect customer satisfaction. Synthetic Transaction Monitoring (STM) and Application Performance Monitoring (APM) are critical components, allowing businesses to proactively engage with the customer`s digital experience by simulating user behavior and ensuring optimal performance of applications, respectively.

Artificial Intelligence (AI) is increasingly recognized as a pivotal tool in enhancing customer experiences across various sectors. AI not only maintains high standards of customer service but also elevates them by handling large volumes of support queries efficiently, personalizing interactions based on customer intent, sentiment, and language preferences. Companies like Liberty London utilize AI to streamline customer service processes, ensuring that interactions are understood and valued. AI-powered features, such as 24/7 customer support through chatbots and digital agents, offer timely and natural conversations, crucial for maintaining customer satisfaction outside regular business hours. Moreover, AI`s capabilities extend to onboarding new customer service agents quickly and efficiently, managing daily operations, and personalizing customer interactions by analyzing data like purchase history, which not only enhances satisfaction but also anticipates future needs and potential issues, allowing companies to provide proactive customer solutions.

SCOPE OF STUDY

The report analyzes the Customer Experience Monitoring market by the following Segments, and Geographic Regions/Countries:

Segments:

Type (PC Terminal, Mobile Terminal); Application (Retail, Bank & Finance Institution, Hospital, Other Applications).

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; Spain; Russia; and Rest of Europe); Asia-Pacific (Australia; India; South Korea; and Rest of Asia-Pacific); Latin America (Argentina; Brazil; Mexico; and Rest of Latin America); Middle East (Iran; Israel; Saudi Arabia; United Arab Emirates; and Rest of Middle East); and Africa..

SELECT PLAYERS

BMC Software, Inc.; CA Technologies; Comarch SA; Compuware Corporation; Huawei Technologies Co., Ltd.; Oracle Corporation; Radcom Ltd.; RadioOpt GmbH; Riverbed Technology; SingleStone

AI INTEGRATIONS

We’re transforming market and competitive intelligence with validated expert content and AI tools.

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TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Trade Shocks, Uncertainty, and the Structural Rewiring of the Global Economy

How Trump’s Tariffs Impact the Market? The Big Question on Everyone’s Mind

Customer Experience Monitoring – Global Key Competitors Percentage Market Share in 2024 (E)

Competitive Market Presence - Strong/Active/Niche/Trivial for 49 Players Worldwide in 2024 (E)

Global Economic Update

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

Rise of Omnichannel Customer Interactions Throws the Spotlight on Unified Monitoring Solutions

Growing Importance of Personalized Customer Experiences Drives Adoption of Advanced Monitoring Tools

Surge in Digital Transformation Initiatives Expands Addressable Market Opportunity for Customer Experience Monitoring

Increasing Use of AI and Machine Learning in Analytics Spurs Growth of Monitoring Solutions

Rapid Adoption of Cloud-Based Solutions Generates Demand for Scalable Customer Experience Monitoring

Heightened Focus on Customer Retention Strengthens Business Case for Real-Time Monitoring Tools

Advances in Data Analytics Technology Sustain Growth of Customer Experience Monitoring Market

Growing Significance of Customer Feedback Loops Throws the Spotlight on Comprehensive Monitoring Platforms

Expansion of E-commerce and Online Retail Generates Demand for Enhanced Customer Experience Monitoring

Integration of Social Media Monitoring Drives Adoption of Holistic Customer Experience Tools

Deployment of Advanced CRM Systems Expands Market Opportunities for Integrated Monitoring Tools

Growing Role of Customer Experience in Brand Loyalty Expands Addressable Market Opportunity for Monitoring Tools

4. GLOBAL MARKET PERSPECTIVE

World Recent Past, Current & Future Analysis for PC Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for PC Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Recent Past, Current & Future Analysis for Mobile Terminal by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Mobile Terminal by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Recent Past, Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Recent Past, Current & Future Analysis for Bank & Finance Institution by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Bank & Finance Institution by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Recent Past, Current & Future Analysis for Hospital by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Hospital by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Recent Past, Current & Future Analysis for Other Applications by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Other Applications by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2025 & 2030

World Customer Experience Monitoring Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030

World Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

World 6-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2025 & 2030

III. MARKET ANALYSIS

UNITED STATES

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)

USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

USA 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

USA Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

USA 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

CANADA

Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Canada 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Canada Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Canada 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

JAPAN

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)

Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Japan 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Japan Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Japan 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

CHINA

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)

China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

China 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

China Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

China 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

EUROPE

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)

Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Europe 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Europe 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

Europe 6-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2025 & 2030

FRANCE

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)

France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

France 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

France Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

France 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

GERMANY

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)

Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Germany 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Germany Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Germany 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

ITALY

Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Italy 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Italy Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Italy 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

UNITED KINGDOM

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)

UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

UK 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

UK Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

UK 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

SPAIN

Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Spain 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Spain Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Spain 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

RUSSIA

Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Russia 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Russia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Russia 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

REST OF EUROPE

Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Europe 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Rest of Europe Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Europe 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

ASIA-PACIFIC

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)

Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Asia-Pacific 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Asia-Pacific 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Australia, India, South Korea and Rest of Asia-Pacific Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

Asia-Pacific 6-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Australia, India, South Korea and Rest of Asia-Pacific Markets for Years 2025 & 2030

AUSTRALIA

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2025 (E)

Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Australia 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Australia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Australia 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

INDIA

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2025 (E)

India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

India 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

India Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

India 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

SOUTH KOREA

South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

South Korea 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

South Korea Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

South Korea 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

REST OF ASIA-PACIFIC

Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Asia-Pacific 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Rest of Asia-Pacific Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Asia-Pacific 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

LATIN AMERICA

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2025 (E)

Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Latin America 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Latin America 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Argentina, Brazil, Mexico and Rest of Latin America Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

Latin America 6-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Argentina, Brazil, Mexico and Rest of Latin America Markets for Years 2025 & 2030

ARGENTINA

Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Argentina 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Argentina Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Argentina 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

BRAZIL

Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Brazil 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Brazil Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Brazil 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

MEXICO

Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Mexico 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Mexico Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Mexico 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

REST OF LATIN AMERICA

Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Latin America 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Rest of Latin America Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Latin America 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

MIDDLE EAST

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2025 (E)

Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Middle East 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Middle East 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Geographic Region - Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR

Middle East 6-Year Perspective for Customer Experience Monitoring by Geographic Region - Percentage Breakdown of Value Sales for Iran, Israel, Saudi Arabia, UAE and Rest of Middle East Markets for Years 2025 & 2030

IRAN

Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Iran 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Iran Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Iran 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

ISRAEL

Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Israel 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Israel Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Israel 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

SAUDI ARABIA

Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Saudi Arabia 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Saudi Arabia Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Saudi Arabia 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

UNITED ARAB EMIRATES

UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

UAE 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

UAE Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

UAE 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

REST OF MIDDLE EAST

Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Middle East 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Rest of Middle East Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Rest of Middle East 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

AFRICA

Customer Experience Monitoring Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2025 (E)

Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Type - PC Terminal and Mobile Terminal - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Africa 6-Year Perspective for Customer Experience Monitoring by Type - Percentage Breakdown of Value Sales for PC Terminal and Mobile Terminal for the Years 2025 & 2030

Africa Recent Past, Current & Future Analysis for Customer Experience Monitoring by Application - Retail, Bank & Finance Institution, Hospital and Other Applications - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR

Africa 6-Year Perspective for Customer Experience Monitoring by Application - Percentage Breakdown of Value Sales for Retail, Bank & Finance Institution, Hospital and Other Applications for the Years 2025 & 2030

COMPETITIVE METRICS

COMPETITORS (ALPHABETICAL)	% VALIDATED RESEARCH *
8x8, Inc.	%
Accenture Italia	%
Acquia, Inc.	%
ActionIQ, Inc.	%
Advanced Call Center Technologies	%
Airport Dimensions	%
Alliance Consulting Group	%
amasol AG	%
Anthill CRM	%
Avaya, Inc.	%

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